The health App offers a contact mechanism for technical support with an assured and fixed response time.
Purpose: Providing a contact in order to resolve incidents, problems, inquiries or suggestions about the App and its content.
- The contact between responsible persons of the App and users should be clearly shown.
- Mechanisms for the creation and sending of errors reports should be provided.
- The information that may be sent as errors report should be always shown according to confidentiality requirements.