The health App offers a contact mechanism for technical support with an assured and fixed response time.

[Technical Support/Inquiries]

Purpose: Providing a contact in order to resolve incidents, problems, inquiries or suggestions about the App and its content.

Requirements:

  1. The contact between responsible persons of the App and users should be clearly shown.
  2. Mechanisms for the creation and sending of errors reports should be provided.
  3. The information that may be sent as errors report should be always shown  according to confidentiality requirements.

0 Comments

Submit a Comment

Your email address will not be published. Required fields are marked *